How quickly are applications processed on your site? Applications on the site are accepted around the clock. Applications are processed during business hours from 09:00 to 21:00 Kyiv time. Average application processing time: 10 – 20 minutes. The maximum time to complete an application is 24 hours. On weekends and holidays, the schedule for processing applications is free. There may be delays of up to 2-3 hours. Usually, during working hours of the service, the application is processed within 10-20 minutes. It is very important to reset the payment confirmation through the form , this will speed up the processing time of the application. Payment confirmation can be a bank receipt or a screenshot of the payment with the status CARRIED OUT . A photo with the status “Processing” does not tell us anything! The payment is credited to our company account and is usually credited within 30-60 minutes.
Do I need to register on the site? Registration on the site is required. Having your own account, you have the opportunity to track your applications and see the status of their processing. In addition, a wallet will be available to you to track the balance of returns from suppliers.
What is an Alipay ID? The Alipay ID is the login that you entered when registering with Alipay. There are only two types of them. It can be your mobile phone number in the format 380-….. or your e-mail. Both options are suitable for registering with Alipay.
What is verification and customer name in Alipay? Alipay account verification is a kind of user identification in the system, which is documented and is done only for a Chinese citizen. The name of the Alipay client indicates who the Alipay account was verified for. Verified users are given the opportunity to independently pay in the Alipay system. ATTENTION! Please do not confuse the Alipay wallet that works with the Aliexpress platform. Our service only works with the Alipay system, which is designed to replenish and pay for orders in China, link .
How do I know if my Alipay account is verified? To learn about the verification of your Alipay account, you must follow the link . A new tab will open in which you need to log into your account with your username and password. Then you will see information about the owner of this account and status. If your account is not verified, Alipay will offer to start the verification process.
Why can’t I fund an unverified Alipay account? In August 2016, the Chinese government decided that every existing and new Alipay user must be verified in order to use the Alipay system and pay through it. For this reason, Alipay balance replenishment is available only for verified users, accounts that have not passed verification cannot be replenished.
ATTENTION: If you are not sure that your account has been verified, please first check it using the link . We are not responsible and do not return money if we transferred money to UNVERIFIED accounts. Such money “freezes” in your account.
Where can I get an Alipay QR code to transfer money to a supplier? In order for us to transfer money for your order to the supplier, you first need to contact your supplier, discuss all the details of the transaction with him and ask him for a QR code. You can take both Alipay QR code and Wechat QR code. We are able to make both of these payments.
What is WeChat? Wechat is a Chinese application that is similar to the famous Whatsapp application. To start chatting with a person, you need to add his phone number to your contact list and start a conversation. In Wechat app , you can directly communicate with Chinese suppliers and discuss all the details and payment of orders with them. Wechat has a wallet from which you can pay the supplier. Only verified users have a wallet.
Can I top up my Wechat account? Wechat wallet can only be topped up by a verified user.
What is Wechat User Verification? Wechat user verification is identification by linking a bank card. You can only link a Chinese bank card.
What is the transfer limit in Wechat? For verified users of Wechat, a transfer limit is set, this amount is 200,000 yuan per year.
How to create a QR code in Wechat to receive money? To create a QR code to receive money, you need to log into your Wechat account and select: “Chats” – “+” – “Money” – “Receive money”.
Where can I get a Wechat QR code to transfer money to a supplier? In order for us to transfer money for your order to the supplier, you first need to contact your supplier, discuss all the details of the transaction with him and ask him for a QR code. You can take both Wechat QR code and Alipay QR code. We are able to make both of these payments.
What is UnionPay? Everyone knows the payment systems Visa and Mastercard. And in China it’s UnionPay. All Chinese bank cards are issued by UnionPay.
How can I find out the exact shipping cost for redeeming an order on 1688.com? It’s very simple! In the product you want to buy, you should select all the items as shown in the image below and be sure to enter the quantity of the product to redeem. In our example, the selected address is in Guangdong Province, Guangzhou. Don’t forget, if you find it easier to use the 1688 site with a Russian/Ukrainian translator, then the names of provinces and cities will also be translated.
If the seller sent an incomplete order or marriage, where is the money returned? 1. If your order was paid using the “Pay by a friend” service, you need to issue a refund yourself on the site (1688, taobao or tmall) in your order. After you see the return status as SUCCESSFUL, go to the return form on our website and enter the returned amount. IMPORTANT! Only enter returns on our website when you see a successful return in your order. We go to the account statement and look for your returned amount and put it on your balance. 2. If your order was redeemed with our help, you need to contact online support indicating the order number and tell which product did not arrive or what was wrong with it (if marriage, attach a photo). We will contact the seller and solve your problem. We receive all returns from sellers to our account and add them to your balance.
