If the supplier sent less goods or you are not satisfied with the quality, you can agree with the supplier on the return of funds and issue them to your balance using our China 24/7 service .
You can issue a refund on the transaction through your account on Taobao or 1688. After you see in your account that the refund has been successfully returned, deposit this amount on our website through this form.
Another option to return directly to our account :
Alipay – ip.china24.7@gmail.com (Plieva Iuliia)
REFUND ONLY AFTER YOU SEE A SUCCESSFUL RETURN IN YOUR ORDER! OTHERWISE WE WILL NOT LOOK FOR IT AND WILL NOT WAIT! Select top cent DCs, Brokers
Return (the goods were not sent, less goods arrived than paid for)